Customer Disclosure
Customer Disclosure Notice Detail
During membership processes on "Mix Marketing Ai Bilişim Yazılım Limited"
If you benefit from our services listed in the Disclosure Notice by becoming a member of our Platform, in addition to your processed data; identity (name, surname, date of birth, Turkish ID number, gender, customer number), contact (mobile phone number, invoice and email address), location (customer location information), finance (encrypted credit card information, bank account / IBAN number information, payment type, bank name, number of installments, total payment), customer transaction (product reviews, membership date, order information, phone brand and series, viewing information, campaign information you benefited from, services you viewed and added to your cart), transaction security (IP address information, website login and logout information, username information, password information, traffic data (connection time / duration, etc.), device identification number) and visual and audio recording data are processed for purposes such as conducting activities in compliance with legislation, conducting finance and accounting affairs, conducting communication activities, conducting/auditing business activities, conducting goods/service sales processes, conducting customer relationship management processes, managing customer satisfaction activities, conducting marketing and analysis studies, conducting advertising/campaign/promotion processes, planning and execution of customized user satisfaction activities, recommending products and services offered to data subjects according to their preferences, usage habits and needs, improving user experience, creating personalized user experience and promotion suggestions, conducting contract processes, conducting strategic planning activities, conducting product/service marketing processes and providing information to authorized persons, institutions and organizations, based on the legal grounds of Article 5, paragraph 2, clause (c) "It is necessary for the processing of personal data belonging to the parties of the contract, provided that it is directly related to the establishment or performance of a contract" and clause (f) "Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject" of the Law.
Personal data of members may be transferred to authorized persons and official institutions as required by legal regulations and legislation to fulfill our legal obligation, to our subsidiaries for the purposes listed above, to banks and other payment institutions (for receiving payment for the product), business partners working in bulk SMS/email transmission, and (if necessary for after-sales services) suppliers and cooperating business partners with joint campaigns within the scope of contracts between us in accordance with legislation.
Additionally, in compliance with Article 9 of KVKK titled "Transfer of Personal Data Abroad" and by taking necessary technical and administrative measures, only to the extent necessary for the realization of the relevant purpose; based on the legal grounds of "your EXPLICIT CONSENT" and "signing a standard contract", personal data is transferred abroad by being recorded in programs and/or systems provided by our technology infrastructure suppliers located abroad and shared with our shareholders.
During purchase of products and/or services from "Mix Marketing Ai Bilişim Yazılım Limited"
Your identity (name, surname, customer number), contact (invoice addresses, mobile phone number, email address), finance (encrypted credit card information, payment type, bank name, number of installments, total payment) and customer transaction (invoice information, order information, product information, cargo information, authorized service information) data are processed for purposes such as conducting activities in compliance with legislation, conducting finance and accounting affairs, conducting communication activities, conducting/auditing business activities, conducting logistics activities, conducting goods/service sales processes, conducting supply chain management processes and providing information to authorized persons, institutions and organizations, based on the legal grounds of Article 5, paragraph 2, clause (a) "Explicitly stipulated by law", clause (c) "It is necessary for the processing of personal data belonging to the parties of the contract, provided that it is directly related to the establishment or performance of a contract" and clause (ç) "It is mandatory for the data controller to fulfill its legal obligation" of the Law.
During submission of complaints and requests to "Mix Marketing Ai Bilişim Yazılım Limited"
If you receive support regarding services obtained through Mix Marketing Ai Bilişim Yazılım Limited, your identity (name, surname, customer number), contact (phone number, email address, invoice addresses), finance (bank account / IBAN number), customer transaction (request and complaint information, order information), visual and audio recording (call center voice recordings) data, and if the Member receives support regarding goods and services obtained through their membership, additionally your identity (date of birth), finance (encrypted credit card information), customer transaction (membership information, shopping history) data are processed for purposes such as conducting activities in compliance with legislation, conducting finance and accounting affairs, conducting communication activities, conducting after-sales support services for goods/services, conducting customer relationship management processes, conducting customer satisfaction activities and tracking requests/complaints.
During legal processes
Your identity (name, surname, date of birth, Turkish ID number, gender), contact (mobile phone number, invoice addresses, email address), finance (encrypted credit card information, bank account / IBAN number information), customer transaction (invoice information, order information, product information, cargo information, authorized service information), transaction security (IP address information, website login and logout information, username information, password information, traffic data (connection time / duration, etc.)) and legal transaction (information in case files in case of disputes, notices, information in correspondence with judicial and administrative authorities) data are processed for purposes such as conducting activities in compliance with legislation, following up and conducting legal affairs and providing information to authorized persons, institutions and organizations.
During processing and transfer of credit card data within membership scope
You need to save your credit card to shop at Mix Marketing Ai Bilişim Yazılım Limited. If you save your credit card, the service you have received will be renewed monthly or optionally annually until you cancel, and you will continue to receive the service included in the package you have purchased during this period. Since this transaction is not within the scope of data processing conditions not subject to consent in the Personal Data Protection Law, the processing of your personal data in question depends on the explicit consent you will declare with your free will on the subject matter.
During identity verification for certain services offered by "Mix Marketing Ai Bilişim Yazılım Limited"
Your identity (name-surname, Turkish ID number, date of birth) and finance (bank account information) data that you have shared with Mix Marketing Ai Bilişim Yazılım Limited by filling out the electronic verification form titled "Verify Your Identity" on our platform or during identity verification processes previously conducted within other processes will be processed for purposes such as conducting activities in compliance with legislation, following up and conducting legal affairs, conducting goods/service sales processes, conducting/auditing business activities, providing information to authorized persons, institutions and organizations.
During user experience studies conducted by Mix Marketing Ai Bilişim Yazılım Limited
Your personal data regarding identity (name, surname, gender, age), contact (mobile phone number, email address), customer transaction (information regarding Mix Marketing Ai Bilişim Yazılım Limited membership), professional experience (profession information) and your responses given during research if you participate in research, your requests and complaints and visual and audio recordings that we collect through membership pages on our website, fillable areas within the my account page, online web forms, information systems and electronic devices will be processed for purposes such as enabling your participation in our research and contacting you for conducting research, improving the operation of our website and mobile application, conducting user satisfaction activities, receiving and evaluating suggestions for improving business processes and tracking requests/complaints.
During use of interactive support services offered by "Mix Marketing Ai Bilişim Yazılım Limited"
During your use of live promoter support; your personal data regarding identity (name, surname), customer transaction (products you viewed on Mix Marketing Ai Bilişim Yazılım Limited platform, past chat information), transaction security (IP address, browser information, minutes spent on site) and visual and audio recording (video recording, audio recordings) will be processed for purposes such as conducting company/product/service loyalty processes, conducting customer relationship management processes, conducting customer satisfaction activities, conducting communication activities, conducting storage and archive activities, tracking requests/complaints, conducting marketing analysis studies, conducting product/service marketing processes.
During profile creation for your membership on "Mix Marketing Ai Bilişim Yazılım Limited" platform
Your identity (name, surname), contact (mobile phone number, email address, invoice address), customer transaction (your purchases made through Mix Marketing Ai Bilişim Yazılım Limited platform; products you follow, like, list and save; following, commenting, sharing, follower count information) and visual and audio recording (photo) data that you have shared with us through Mix Marketing Ai Bilişim Yazılım Limited platforms will be processed for purposes such as conducting company/product/service loyalty processes, conducting customer relationship management processes, conducting customer satisfaction activities, conducting communication activities, conducting marketing analysis studies, conducting product/service marketing processes.
During contact regarding services obtained from "Mix Marketing Ai Bilişim Yazılım Limited" and campaigns offered by "Mix Marketing Ai Bilişim Yazılım Limited"
Your identity (name, surname, customer number), contact (email address, phone number) and customer transaction (membership information, order information, subscription request information) data that you have shared with Mix Marketing AI Limited will be processed for purposes such as conducting communication activities, conducting/auditing business activities, conducting activities in compliance with law, conducting activities in compliance with legislation, conducting after-sales support services for goods/services, based on the legal grounds of Article 5, paragraph 2, clause (c) "It is necessary for the processing of personal data belonging to the parties of the contract, provided that it is directly related to the establishment or performance of a contract" and clause (ç) "Data processing is mandatory for the data controller to fulfill its legal obligation".
Additionally; if you give commercial message consent, your identity (name, surname) and contact (email address, phone number) data will be processed based on the commercial electronic message consent requirement pursuant to Article 6 of the Electronic Commerce Law and the explicit consent legal ground pursuant to Article 5, paragraph 1 of KVKK for the purpose of sending commercial electronic messages through channels you have consented to, including instant/short messages, phone, email, to be used in marketing communication by Mix Marketing Ai Bilişim Yazılım Limited. You can review the Commercial Electronic Message Information Notice for detailed information on commercial electronic messages.